DomainIQ

Refund Policy

Last updated: 24 July 2026

We want you to be happy with DomainIQ AI. This policy explains when a refund is available.

1. Registration Fee (₹199)

The one-time ₹199 registration fee unlocks 500 analysis credits. If you have consumed fewer than 2 credits and request a refund within 7 days of payment, we will issue a full refund of ₹199 to your original payment method.

2. Non-Refundable Situations

  • Two or more credits have been consumed.
  • The request is made more than 7 days after payment.
  • If two credits have been consumed and the refund request is made after 7 days, no refund will be issued.
  • The account was suspended or terminated for a breach of our Terms.

3. Service Failures

If a paid analysis fails to generate a report due to a fault on our side, we automatically re-credit your account. If a systemic outage prevents you from using purchased credits for more than 72 continuous hours, contact us for a pro-rata refund.

4. How to Request a Refund

  1. Email us via the contact page from your registered email.
  2. Include your Razorpay Payment ID (visible on the receipt email).
  3. Briefly describe the reason for the refund.

Approved refunds are processed within 5–7 business days and typically appear in your account within 7–10 business days, depending on your bank.

5. Chargebacks

Please contact us before initiating a chargeback with your bank — we can almost always resolve issues faster directly.