DomainIQ

Refund Policy

Last updated: 14 August 2026

We want you to be happy with DomainIQ AI. This policy explains when a refund may be available and how to request one.

1. Refund Eligibility

Refund eligibility is determined based on your account activity, credits consumed, the time elapsed since payment, and the applicable terms of this policy.

A full refund may generally be available when fewer than 2 credits have been consumed and the refund request is submitted within 7 days of the payment date.

2. Situations Outside Standard Eligibility

A refund request may fall outside the standard eligibility criteria if credits have been consumed, the applicable refund period has elapsed, or another condition of this policy has not been satisfied.

Customers may still submit such requests for review as a special case. These requests are not automatically rejected. Our team will review the circumstances and communicate the outcome to the customer.

3. Service Failures

If a paid analysis fails to generate a report due to a fault on our side, we will automatically re-credit the affected credits to your account.

If a systemic service outage prevents you from using purchased credits for more than 72 continuous hours, you may contact us to request a review for an appropriate refund or other resolution.

4. How to Request a Refund

  1. Sign in to your DomainIQ AI account.
  2. Open your Profile page.
  3. Select Request Refund.
  4. The system will check your account against the standard refund eligibility conditions.
  5. If your request satisfies the standard policy, you will see a confirmation that your request has been accepted.
  6. If your request falls outside the standard policy, you may still submit it as a special-case request. You will be informed that the request requires review by our team, and we will get back to you with the outcome.

5. Refund Processing

Once a refund request is approved, the refund will be processed to the original payment method, subject to the applicable payment provider and banking timelines.

Customers will receive appropriate confirmation when the refund has been approved and processed.

6. Account Status During Refund Processing

Submitting a refund request does not by itself mean that the account has been suspended.

If a refund is approved and processed, the account may be suspended and any remaining credits may be adjusted in accordance with the refund decision and applicable account policies.

7. Chargebacks

Please contact us before initiating a chargeback with your bank. We will make reasonable efforts to resolve payment or refund issues directly and as quickly as possible.